Stop blaming the individual and recognise that the environment we create is the driver for trust

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SUMMARY

Interview series with Tom Dawson-Squibb – Part 4

Showing vulnerability is a critical component of building trust and when poor performance exists we look at the distrust between the perceived poor performer and their direct line manager. However we should step away from the individual and look at the culture and relationships higher up the food chain that set the tone for the trust deeper in the organisation.

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